You can contact AeonEshop’s Customer Care Department to be consulted more.
Hotline: 1900 9097
Available time: from 08 a.m to 10 p.m – Monday to Sunday
Order and VAT
- Does the order contain VAT?
The prices of all products sold on AeonEshop.com already contain VAT.
- Can I receive my VAT invoice?
Every order on AeonEshop has VAT a VAT invoice, which will be put in the item box.
The invoice is also necessary when you want to exchange or return goods.
How can I cancel my order?
To cancel your order, please contact AeonEshop:
Hotline: 1900 9097
Available time: from 08 a.m. to 10 giờ p.m. (Monday to Friday)
How long does it take for AeonEshop to deliver products?
AeonEshop delivers goods on all days in the week (including Saturday and Sunday). The delivery time ranges from 2-3 days since orders are successfully placed and confirmed by AeonEshop’s customer care staff.
- Do I need to pay shipment cost?
AeonEshop delivers goods free of charge for orders that meet the following requirements:
If the order value is from 300.000-999.999 VND: AeonEshop delivers goods free of charge in the following districts: District 1, 3, 4, 10, Binh Thanh and Phu Nhuan.
If the order value is from 999.999-1.999.999 VND: AeonEshop delivers goods free of charge in the following districts: District 1, 3, 4, 10, 5, 11, Bình Thạnh, Phú Nhuận, Tân Bình, Gò Vấp.
If the order value is more than 2.000.000 VNĐ: AeonEshop delivers goods free of charge in all districts except Nhà Bè, Hóc Môn and Bình Chánh.
If the order value is below 300.000 VNĐ: the shipment cost ranges from 20.000 VNĐ to 40.000 VNĐ depending on the delivery destination and order value.
AeonEshop delivers goods in all districts of HCM City, excluding Cần Giờ and Củ Chi.
Can I exchange my purchased goods?
You can exchange your purchased goods at AeonEshop.
Our exchange policy is as follows:
Exchange duration: Within 10 days for electronic products, and within 14 days for other products
Notification duration: Within 48 hours upon receiving goods if the product lacks accessories, gifts or is broken.
Return duration: within 14 days upon receiving goods.
Return place: You can bring the product directly toAeon Celadon Tân Phú 30 bờ bao Tân Thắng, Sơn Kỳ Ward, Tân Phú District, HCM City or send by mail to AEON CELADON’s E-commerce Department – 30 bờ bao Tân Thắng, Sơn Kỳ Ward, Tân Phú District, HCM City.
For details on exchange and return of goods, click here.
PAYMENT ON AEONESHOP.COM
Which payment method can I use?
AeonEshop provides customers with various convenient payment methods:
COD – Cash On Delivery
Payment by Payoo/ Napas portal
Payment card upon receiving goods at CCT machine
For more details on our Price & Payment Policy, click here.
Can I pay with my payment card upon receiving goods?
You can pay with your payment card upon receiving goods at a CCT machine.