Warranty Policy

WARRANTY REGULATIONS

  1. REQUIREMENTS

In order for goods to be eligible for warranty, the following requirements must be met:

  • Warranty card and invoice or receipt are available.
  • Warranty card must be filled in with complete and correct product information.
  • Warranty card must be intact without being torn, erased or modified.
  • Warranty and seal stamp must remain intact.
  • Technical faults of goods must be certified by the Warranty center to be the manufacturer’s fault.
  • LCD screen must have a score of 05 or higher

Note: Warranty must comply with the manufacturer’s policy.

  1. EXEMPTION FROM WARRANTY
  • One of the requirements from Section 1 is not met.
  • The series number and model do not match those written in the warranty card.
  • Customers have attempted to modify or repair the product at other warranty centers without the manufacturer’s permission.
  • Damage to the product was caused by failure to follow usage instructions or by natural disasters, corrosion, crash, insects or animals…
  • The product was subject to wrong voltage, unstable current, spoiled water…
  • The product was used for business purposes in restaurants, hotels, offices, for reservation and display…
  • Accessories such as: belt, plug, remote, control, cover, press button, adapter… are not in the warranty list.
  • Damage was caused by natural attrion, scratch and stain during use.
  • Damage was caused by natural disasters, fire, unstable current or improper assembly and transportation, …
  • LCD screen with fading color.
  • Data storage devices; Copyrighted softwares.
  • Accessories, including charger set, headphone, cable, plug, remote control, promotional gifts.

Note:

  • All household appliances must be transported by customers to the Warranty center.
  • All refrigerating and electronic devices (refrigerator, washing machine, TV…) are eligible for warranty at home.
  • Customers must pay all costs for delivery to the Warranty center (if any).

Note : If the product or component is not in the warranty list, customers must pay all costs for changing components and repairing the product.

  1. CONTACT FOR PRODUCT WARRANTY – MAINTENANCE - EXCHANGE

   If you have any technical problems or problems related to product warranty, please contact us at

   Hotline : 19009097 or Email: hotro@aeon.com.vn

   Address  : 30 Bờ Bao Tân Thắng , Sơn Kỳ Ward, Tân Phú District (Ecommerce Department)

Nhận thông tin khuyến mãi mới nhất từ AeonEshop

Nhận thông tin khuyến mãi mới nhất từ AeonEshop